Loay's CV
Loay Hmady
Senior Listing Specialist | Real Estate Operations
Profile summary
Senior Listing Specialist with 6 years of progressive experience in real estate operations and client engagement across the GCC. Adaptable professional transitioning from customer service to senior listing operations, bringing expertise in market analysis, CRM management, and deal negotiation. Track record includes optimizing resource allocation and coordinating seller communication to improve operational efficiency. Dedicated to delivering professional service and applying cross cultural team leadership to real estate projects.
Career highlights
Listing Operations: Optimised resource allocation across daily workflows to improve operational efficiency and coordinated seller communication to improve property exposure.
Sales Growth: Managed property listings and coordinated client communications, resulting in a 20% increase in successful sales closures during 2020 and 2021.
Career Progression: Advanced through 4 roles spanning customer service, management, and real estate consulting to establish expertise in listing operations.
Key skills
Professional experience
Directed listing preparation workflows and marketing communications in Abu Dhabi. Oversaw pricing strategies and supplier relationships to maintain property standards and product delivery.
- Optimised resource allocation across daily workflows to improve operational efficiency.
- Coordinated seller and marketing communication to improve property exposure.
- Recommended strategic pricing from market analysis to boost listing competitiveness.
- Increased client satisfaction by providing specialised support and advice.
Managed client portfolios and property transactions within the Abu Dhabi real estate sector, directing direct client engagements, market analysis, and contract negotiations to secure property deals and expand referral networks.
- Delivered consultations matching client investment goals and applied market insights to identify listings.
- Maintained client satisfaction through personalized support and regular follow-ups during transactions.
- Negotiated contract terms for clients.
Directed daily sales and procurement operations while establishing warehouse organization protocols, managing invoice processing, and delivering performance reports to senior management.
- Coordinated with factories and suppliers to ensure product quality and timely delivery.
- Streamlined operational workflows to reduce administrative errors.
Directed client communications and managed property listings for the real estate portfolio, handling inquiries and distributing accurate property details to prospective buyers.
- Communicated persuasively with clients to enhance sales opportunities.
- Managed property listings and coordinated client communications, resulting in 20% increase in successful sales closures through targeted marketing and efficient database management during 2020 to 2021.
Education
Economies
Languages
Arabic · Native
English · Professional